Refund Policy

Last updated: 18 April 2026

We want you to be happy with your purchase. This policy covers when refunds are and aren't available.

1. Before AI Generation Begins

If you've paid but have NOT submitted the post-payment form (which kicks off AI name generation), request a full refund within 24 hours of payment and we'll process it. Email contact@devahname.com with your order reference.

2. After AI Generation Begins

Once you submit the post-payment form, our AI pipeline runs immediately and generates your personalised names. The compute cost is already paid to the model provider. As a result, orders in this state are not refundable.

3. Service Issues

If there's a delivery problem on our end (email didn't arrive, names weren't delivered, booking failure for Elite), contact contact@devahname.com within 7 days. We'll re-deliver or refund at our discretion.

4. Chargebacks

Please email contact@devahname.com before initiating a bank chargeback — we'll usually resolve issues faster directly.